Terms & Conditions

Price and payment

Prices are given at the point of ordering or in response to aquotation. Prices quoted are valid for 7 days. Website pricesare correct at point of order. Quoted prices by telephone, fax ore-mail may differ from listed prices on the website. We reservethe right to change prices due to changing material prices butwe will notify you before completing the order. Payment can bemade by credit/debit card, cash, cheque. Credit accounts areavailable upon request, subject to status. Payment will not betaken until goods are dispatched. Goods remain the propertyof DC Handrails & Ironwork Parts Ltd until paid for in full.

Product Details

Our best efforts are made to ensure all product descriptionsand images are accurate and up to date. We may changeproduct descriptions at any time without notice. Due to thenature of the products we sell, actual products and dimensionsmay differ slightly from the photographic illustration.

Delivery

We use national carriers to deliver goods nationwide and ourown vehicles for local deliveries. All orders are dispatchedthe same day when ordered before 3pm Monday-Friday. The Next day delivery service is not a guaranteed service and nocompensation is available for late deliveries. A signature isrequired for delivery of goods.

Availability

We endeavour to hold sufficient stock to meet all orders.If we have insufficient stock we will notify you immediately andoffer you an alternative product or put the order on back order.

Receipt of Goods

It is the customer’s responsibility to make sure the correctdelivery address is given. It is the customer’s responsibilityto ensure the correct amount of goods are signed for. Uponreceipt of damaged or faulty goods, notification must be givento us within 3 working days.

Cancellation & Returns

You may cancel your order by giving us notice of cancellationwithin 7 days of receipt of delivery. For goods that have beendelivered, the customer must pay for the return of the goods andwe will refund the order.For damaged or faulty goods, we will offer to send areplacement or a full refund of the value of the goods. We willpay for the collection of goods or reimburse the customer forthe cost of returning to us.